Senior Sales Representative
I started my career at Liberty Mutual Insurance as an intern, and was offered a full-time position as a sales representative after graduating from Bryant University. In my first year, I was awarded the Countrywide Rookie of the Year Award, and since then have been fortunate enough to obtain membership into the prestigious Liberty Elite — which recognizes the top 1 percent of sales representatives — twice in my career.
My primary responsibility is finding new prospects to sell auto, home and life insurance, which takes years of building trust, rapport and a strong network of referral sources. I am the face and voice of the company that delivers the promise to take care of our customers’ most valuable assets. Liberty offers terrific products and has best-in-class customer service and claims teams, all of which help us deliver an exceptional experience every day.
Although there’s no typical day in sales, I spend my time prospecting for new customers, meeting with my business networking groups to maintain current relationships and develop new contacts, and meeting with local businesses to build new referral sources. When I’m not in the office or calling on new customers, I spend my evenings meeting life insurance customers in the privacy of their homes. This is one of the most rewarding parts of my job, and I take a lot of pride in knowing the family is protected in the event of tragedy.
The most important part of my job is listening closely to customers. Empathy, care and compassion are crucial to the customer experience. Although the most challenging part of the job is that you face a lot of rejection, it is definitely outweighed by the positives. Liberty has one of the best sales compensation and reward programs in the insurance industry — when we exceed sales goals, the company rewards us for our work.