Our people
As a global leader in property and casualty insurance with more than 40,000 employees in 29 countries and economies around the world, our company culture supports and champions each employee, helping them to turn passion into a rewarding profession. With comprehensive benefits, workplace flexibility and professional development opportunities, we are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. We are committed to a workplace where all individuals feel supported and empowered to contribute their best.
By the numbers
78% of employees feel they can manage their job responsibilities in a way that enables a healthy work-life balance
85% of employees feel that they can be themselves at work
Learning and development
“We are committed to embedding learning into the fabric of our work — making it accessible, engaging and continuous. By cultivating a culture of growth and development, we empower our employees, drive business success and position Liberty to lead with confidence in a rapidly changing landscape." - Dr. Tiffany Dotson, Chief Learning Officer
Career development is a never-ending journey that we continually invest in to enable employee competence and confidence at all levels. We provide our employees with support and resources to feel empowered through mentorship, leadership development and targeted skills training aligned to key business priorities.
This year, we’ve renewed our focus on leadership development by featuring tailored learning experiences, including curated learning paths, self-enrolled leadership workshops, team journeys and senior leadership accelerators. We are also developing a comprehensive new people leader journey.
Additionally, to meet the unique needs of our business units, we provide essential learning support for key strategic initiatives—such as Cyber Strategy, Climate Activation, Risk Management and Surety Underwriting. We do this through a blend of in-person workshops, virtual sessions, webinars and online modules, ensuring our teams are equipped for success.
Early career development
Liberty Mutual provides structured development programs that help interns and entry-level employees build a strong start to their careers. Programs include:
Analyst Development Program
This one-year rotational program is designed to develop professional and data analytics skills. Analysts work collaboratively with various departments within USRM and GRS to understand how Liberty Mutual utilizes data to influence business decisions and enhance the customer experience. The program has recently expanded beyond the US to include analyst development in Asia. In 2025, we hired a total of 79 full-time analysts from this program — 68 from the US and 11 from Asia. Additionally, we welcomed 60 interns to the program in the US.
Actuarial Development Program
A structured 4.5-year program aimed at developing actuarial professionals and enhancing Liberty Mutual’s actuarial capabilities. The program features three 18-month rotations, engaging approximately 95 participants who progress from entry-level roles to mid-level and senior positions in actuarial science, analytics or data science. Participants benefit from mentorship and formal training while contributing to critical business initiatives. In 2024, we hired 10 full-time participants and 15 interns for this program.
TechStart Program
A 6-month development program aimed at building in-demand interpersonal and technical engineering skills while providing opportunities to directly impact Liberty’s customer experience through technology. The program includes a 3-day Orientation, a 4-week Immersive Technical Training, and a 5-month software development Team Assignment. Participants benefit from strong mentorship and support while delivering meaningful business value across all 6 of our technology SBUs. In 2024, we successfully onboarded 102 TechStart full-time participants and 169 TechStart interns.
Employee Spotlight: Katie O’Connell
In 2024, Katie successfully completed the Actuarial Development Program, gaining valuable experience through rotations across Liberty Mutual. Katie’s hard work in the program culminated in her achieving the title of Associate of the Casualty Actuarial Society. After graduating from the program, Katie transitioned to a permanent position, ready to apply her skills and contribute to innovative risk management solutions. Her comprehensive training and diverse experiences make her a valuable asset to her new team.
“I’m excited to build on the foundation I’ve gained through the Actuarial Development Program as I continue growing professionally!” – Katie O'Connell
Employee engagement
To create connection and broaden employees’ awareness within the company, Liberty Mutual provides a host of engagement opportunities that foster learning and relationship-building.
Programs include:
FLEX Conference: Our Financial Lines Excellence (FLEX) Institute held its second annual conference in Lisbon, Portugal focused on global collaboration, thought leadership and innovation. This event welcomed 30 of Liberty Mutual’s financial lines experts from various regions and disciplines, enhancing industry knowledge and fostering valuable connections.
Discovery Days: Held at offices across the company, Discovery Days provide an opportunity for employees to explore various departments, discover career pathways and build connections. These days are often anchored by panel discussions and Q&A sessions with senior leaders and include exhibition booths to provide a holistic view of the various business units and corporate functions across the company.
Data Science Challenge (DSC): DSC is an annual event that brings together members of our data science community to tackle our toughest business challenges in a “hackathon-style” competition open to all employees, regardless of function or skillset. This year’s challenge focused on business line pricing, and the winning teams received monetary prizes.
Innovation Challenges: Liberty Mutual’s Innovation Challenges invite employees to learn about business challenges and share their ideas for innovative solutions via a digital platform. This year, we held our largest-ever Challenge, inviting over 30,000 employees to participate with more than 1,100 ideas collected and 5,400 employees voting for their favorite ideas.
Innovation Experience Program: We offer an immersive rotation program where employees gain hands-on innovation experience by spending three months with Solaria Labs, Liberty Mutual’s enterprise innovation incubator, helping to develop an incubation program or project. Graduates of this program return to their daily roles with valuable insights and new skills. Hundreds of employees have graduated from the program with a satisfaction score of over 95%.
LIT employee spotlight: Olivia McCartan, Lead Product Owner
Olivia is a lead product owner at LIT, having joined the company as a Business Analyst 19 years ago. Part of her work seeks to enhance product skills and literacy and to leverage generative AI to assist with tasks such as data analysis and backlog management. Olivia is involved in the LIT Women in Tech group, mentoring other women in the technology industry.
“What I enjoy most about my work is the ever-evolving nature of product management. Staying up to date with emerging trends and industry practices is essential, and I strive to be at the forefront of this evolution. As a product owner, my primary satisfaction comes from solving the right problems for our customers and colleagues, driving real value for the company. When I receive positive feedback from end users or see the impact our solutions have on revenue and operational costs, it validates the hard work and effort that I put into my job." --Olivia McCartan
Employee Spotlight: Johnson Ngandjui, Software Engineer
Johnson Ngandjui is a Software Engineer at Liberty Mutual and a Hack.Diversity alum, an initiative Liberty partners with that improves access for the next generation in technology talent. In Johnson’s role, he is responsible for the creation of new applications, building robust and efficient software solutions and maintaining existing ones to prevent disruptions.
"I've always been drawn to the endless possibilities and untapped potential of technology. The sheer breadth of what we can achieve with technology never fails to inspire me. As I delved deeper into the industry, I discovered that what I initially thought I knew was merely scratching the surface, and there’s always more to learn and explore. My inspiration stems from witnessing the transformative power of technology and the constant evolution of its capabilities." -- Johnson Ngandjui
Recruitment, onboarding and retention
Our ability to recruit and retain top talent is key to our business strategy and growth. In 2024, we worked on the internal candidate experience, increasing transparency into the recruiting process and providing resources to employees on resume preparation and interview best practices. We created a new internal candidate job resource site as a one-stop shop for all resume and interview tips as well as insight into the recruitment process. We also developed job posting guidance around how to improve job advertisements to improve clarity and updated communication templates to ensure transparency.
Beyond internal candidates, we continue to recruit through our various partnerships and initiatives, including:
FlexPath: FlexPath is our return-to-work program for people with gaps in their resumes looking to get back into the workforce. The program connects Liberty managers who have project needs to these external, experienced professionals.
Messina College Partnership: In 2024, we announced a partnership with Messina College to provide internships to first-generation college students. These internships are tailored to student majors including applied data science, applied psychology and human development, general business and health sciences.
futureBOS: futureBOS is a partnership with the Mayor of Boston to increase internship opportunities for Boston public high school students. In 2024, we doubled the number of students Liberty Mutual sponsors to 120.
Employee Resource Groups (ERGs) and global Inclusion Matters networks
By actively seeking employee feedback and amplifying the voices of our Employee Resource Groups (ERGs) and our global Inclusion Matters networks, which are open to all, we ensure that every individual can make a meaningful impact, and our workforce reflects the customers and communities we serve.
ERGs at a glance
7 ERGs in the US
8 global Inclusion Matters networks. Learn more here.
15,523 employees engaged in at least one ERG
274 events sponsored by ERGs in 2024
Awards
